How Can We Help You?

Sign up for an account and purchase a credit pack (4 credits for £20). Each game costs 1 credit (£5) and is available for 24 hours with unlimited players. Choose from various themed playlists curated by professional DJs.

Players simply scan the QR code displayed on your screen with their phone camera. No app downloads or registration required - they can join instantly and start playing.

You need a device with internet connection (laptop, tablet, or phone), a screen or projector to display the game, and a sound system to play the music. Most venues use their existing TV screens and sound systems. A stable WiFi connection is essential for the best experience.

There's no limit! Whether you have 5 players or 500, everyone can join the same game. Each player gets their own unique bingo card on their phone, making it perfect for venues of any size.

Check your device's volume settings and ensure your speakers are connected properly. If using a browser, make sure it has permission to play audio. Try refreshing the page if the issue persists.

Ensure the QR code is displayed clearly and large enough. Check that your screen brightness is adequate and there's no glare. Players should hold their phone camera about 6-12 inches from the screen.

This is usually due to internet connection issues. Check your WiFi strength and consider moving closer to your router. Close other applications that might be using bandwidth. For best performance, ensure you have at least 10Mbps download speed.

Yes! You have full control over the game. You can pause between songs, restart rounds if needed, or skip songs if there are technical issues. The host controls are intuitive and designed for live venue use.

Chrome, Firefox, Safari, and Edge all work perfectly. For the best experience, use the latest version of your preferred browser. Players can join from any smartphone browser without downloading apps.

Credits are purchased in packs of 4 for £20 (£5 per credit). Each game costs 1 credit and is available for 24 hours with unlimited players. No monthly subscriptions, no hidden fees - you only pay when you play.

No, your credits never expire. Purchase them when convenient and use them whenever you want to run a Music Bingo event. Perfect for venues with irregular events or seasonal operations.

Refunds are only available if you experience technical issues that prevent you from using a credit - contact our support team within 24 hours of the issue and we'll investigate and provide a replacement credit or technical assistance.

Log into your account and visit the billing section. You can purchase additional credit packs anytime. We accept all major credit and debit cards processed securely through Stripe. Your credits are added instantly to your account.

Atmosphere is everything! Dim the main lights and turn on disco lights or coloured lighting to create excitement. Turn the volume up - music should be loud enough to feel immersive but not so loud that people can't talk. Treat Music Bingo as your main event, not background entertainment. The energy you create will directly impact participation and revenue.

Dim your main venue lighting to about 30-40% and activate any disco lights, LED strips, or coloured lighting you have. The screen should be the brightest element in the room. This creates a party atmosphere that gets people excited and engaged. Avoid bright overhead lighting which kills the energy and makes it feel like a quiz night rather than an entertainment event.

Music should be loud enough to create energy and excitement - think club volume rather than background music. Players should feel immersed in the music, but still be able to have conversations at their tables. A good rule of thumb: if people are leaning in to talk, it's perfect. If they're shouting, it's too loud.

Absolutely! Music Bingo should be your main event, not background entertainment. Promote it heavily, clear space for dancing, get your staff involved and excited, and make announcements throughout the evening. When you treat it as the highlight of the night, customers do too - leading to higher engagement, longer stays, and significantly increased spending.

Weekday evenings (Tuesday-Thursday) work exceptionally well as they're typically quieter periods. Many venues see 200-300% revenue increases on previously slow nights. Sunday afternoons are also popular for family-friendly sessions.

Start promoting 1-2 weeks before your event. Post on Facebook, Instagram, and any local community groups. Create a Facebook event and invite your followers. Put up posters in your venue and ask staff to mention it to customers. Email your customer database if you have one. The key is multiple touchpoints - people need to see it 3-5 times before they remember and plan to attend.

Post on: Your venue's Facebook page and Instagram, local Facebook community groups (search "[your town] events" or "[your town] what's on"), Nextdoor app, local WhatsApp groups, your Google My Business page, and any local event listing websites. Create a Facebook event and share it in relevant groups. Don't forget physical promotion - table tents, posters by the bar, and staff recommendations work brilliantly.

Post the event details with date, time, and prizes. Share a short video explaining how Music Bingo works. Post countdown reminders ("3 days until Music Bingo!"). Share photos of your venue set up with disco lights. Most importantly, emphasise it's FREE to play and mention the prizes you're offering.

During your first event, film short clips (10-15 seconds) of: people scanning the QR code, players looking at their phones and getting excited, the moment someone shouts "BINGO!", the winner receiving their prize, and the general atmosphere with music playing. Get permission from customers first. These authentic moments are gold for promoting your next event - they show real people having real fun.

Post your best clips within 24 hours with captions like "What an amazing first Music Bingo night! Next one is [date]" or "This is what Music Bingo looks like at [venue name] - join us next [day]!" Tag people who attended and ask them to share. Create a highlights reel for Instagram Stories. These videos are proof that your event is fun and successful - much more powerful than just text announcements.

Consistency is key. Pick the same day each week (e.g., "Music Bingo Wednesdays"). Post reminders every Monday and Wednesday. Share photos from previous weeks showing happy winners. Create a sense of community - "Join the Wednesday night Music Bingo family!" Offer loyalty rewards like "Attend 4 weeks, get a free drink." Change themes weekly to keep it fresh - 80s one week, 90s the next, then Pop hits, etc.

Partner with local businesses for cross-promotion. Offer group discounts ("Book a table for 6+, get a free bottle of wine"). Create themed nights that appeal to different demographics. Run "bring a friend" promotions. Contact local radio stations - many will mention community events for free. Put up A-boards outside your venue on event days. Most importantly, deliver an amazing experience so people become your biggest advocates and bring friends next time.

Make sharing part of the experience. Announce during the event: "Don't forget to tag us in your photos!" Offer bonus prizes for social media posts about the event. Create shareable moments - fun photo opportunities, group celebrations when someone wins. Ask winners to pose with their prizes for photos you can share. The more fun and memorable the experience, the more people will naturally want to tell their friends about it.

Most successful venues keep Music Bingo free to play and profit from increased food and drink sales. Charging entry fees can reduce participation and may require gambling licenses under UK law if prizes have monetary value. Free play encourages more participants, creates a welcoming atmosphere, and drives higher venue spend. However, some venues do charge modest entry fees (£2-5) for special events with larger prizes.

Under the UK Gambling Act 2005, if you charge entry fees and offer prizes with monetary value (cash, vouchers, or goods), this may constitute gambling and require licensing. However, if prizes are non-monetary (trophies, certificates, or small branded items worth under £20), you're generally exempt. Always consult with local licensing authorities before charging entry fees. Free-to-play events with drink/food vouchers as prizes are typically safe and more popular.

Free Play Pros: Higher participation, welcoming atmosphere, increased food/drink sales, no licensing issues, easier promotion. Cons: No direct revenue from the game itself.

Charging Pros: Direct revenue, can offer bigger prizes, perceived higher value. Cons: Lower participation, potential licensing requirements, barrier to entry, may reduce spontaneous players. Most venues find free play generates significantly more overall revenue through increased venue spend.

Safe prize options include: drinks vouchers redeemable only at your venue, meal deals, branded merchandise (t-shirts, mugs), trophies or certificates, free entry to future events, or small items worth under £20. Avoid cash prizes, gift cards, or high-value items if charging entry fees. The safest approach is free-to-play with venue-specific prizes that encourage repeat visits and spending.